Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here. Open 7 days a week
At Van Isle Veterinary Hospital, saying goodbye to your loyal friend is never rushed and it is very important that we fully understand your needs and meet your expectations. This may be one of the most difficult, yet one of the most important life stages you and your cat will go through together. For several owners it can also be a very comforting experience and in many cases, although the hardest decision, one of the kindest decisions an owner can make for their beloved feline companion.
When should I consider euthanasia?
This is one of the most common questions we get asked by owners and it can be a difficult question to answer. Cats can be stoic by nature and hide their illness, making it hard for owners to know when their cat is unwell. You know your cat best. When the “bad days” start to outweigh the “good days,” this is usually a good indication that it is time.
What happens during euthanasia?
Your veterinarian will discuss the entire process with you, as well as inform you of the things you may or may not experience. Every euthanasia is handled with the utmost respect and compassion. Prior to the euthanasia process, your cat will receive a sedative which is usually administered by injection just under the skin. This will help alleviate any anxiety your cat may have and can also reduce any pain or discomfort your companion may by feeling. Owners are encouraged to stay with their companion for as long as they need. We have a special comfort room with a private entrance which is separated from the busy going-ons of the hospital. This is where you and your cat can snuggle in and find peace. This is a private time between you and your companion and when you are ready to say goodbye, you’ll have access to a buzzer which will alert our staff that you are ready to say goodbye.
Do you offer house calls?
Yes we can offer house call euthanasia for your pet. Saying goodbye to your family pet in the privacy and comfort of your own home cannot be underestimated at this emotional time. That is why we offer house call services from Black Creek to Union Bay as well as to Denman and Hornby Island. If you feel a house call euthanasia is the right choice for your family, it is important to give your veterinarian as much advanced notice as possible. Due to your veterinarian’s busy schedule and unexpected emergencies, short notice house calls are not always possible or offered during certain times of the day.
Can you stay with your cat during euthanasia?
Absolutely. We strongly encourage owners to stay with their cat during a euthanasia. However, we fully understand this can be an extremely difficult time and some owners opt to stay with their cat during the sedation process, but chose to leave during the euthanasia. It is our goal to make this end of life stage as stress free and comfortable as possible. We will support and help you through this process and walk you through each stage as we proceed.
What’s the cost of at home or clinic euthanasia?
Euthanasia costs will vary depending on your specific needs and afterlife requests. It is best to give our office a call at 250-334-8400 to discuss all your options and to obtain an accurate quote. We fully understand this can be a very difficult phone call to make and invite you to send us an email to email@example.com for a quote and at that time we’d be more than happy to answer any questions you may have regarding your companions end of life stage and euthanasia.
Do you offer pet bereavement support service?
There are several online resources available for bereavement counselling after the loss of your feline companion. Your veterinarian can be a good source for links to online bereavement sites and literature on the loss of a pet. The Ontario Veterinary College at the University of Guelph offers 24hr support through their Pet Loss Support Hotline at 519-824-4120 x53694.
Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day then we were pre-COVID.
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
We are very excited to welcome you back into our lobby! We have put some important safety measures in place to help keep our clients and our team safe.
We will continue to offer curbside service for any client who requests it.
Masks or face coverings are required to enter our hospital. If you do not have a mask, we can supply one for you. If you are unable to wear a face mask or face covering, we can still offer your pet the same great care and attention through our curbside service.
To comply with social distancing, we ask that only one "pet parent" enter the hospital during their appointment. You will be asked to sanitize your hands as well as a few screening questions prior to entry.
We are able to accommodate one client at a time in our retail/prescription pick up area. We kindly ask that you wait outside in our designated, covered waiting area until it is safe to enter. Thank you for your patience while you wait at a safe distance. Don't worry; we will be there to assist you and get you what you need!
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store”.
3. ONLINE ORDERS
The use of our online store for easy ordering, payment and delivery of our pet's food, flea and tick medications. Orders over $100 can be delivered to your home for free! CLICK HERE
4. OPERATING HOURS
During the first 8 weeks of COVID, we were operating as a 24-hour facility to better serve our community and to maintain social distancing within our team. However, as the COVID-19 situation changes, so do we!
Our team of doctors felt it was important to get back to performing your pet's much needed regular services. In order to do so safely, we had to once again change the way we do business.
As such, effective October 6, 2020, we will no longer be available for after-hours, on call services between midnight and 7:00 am. After-hours emergency care will be referred to Central Island Veterinary Emergency Hospital between the hours of midnight - 7:00 am. They can be reached at 250-933-0913.
We will continue to be available until midnight for your call-in, after hours needs.
Our regular hours of operation remain the same:
Monday - Friday: 8:00 am - 8:00 pm
Saturday & Sunday: 8:00 am - 5:00 pm
Thank you for your patience and understanding, and we look forward to seeing you and your furry family members again!
- Your dedicated team at Van Isle Veterinary Hospital