Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here. Open 7 days a week
Welcome to Van Isle Veterinary Hospital in Courtenay, British Columbia
Van Isle Veterinary Hospital has been providing veterinary care for small animals in the Comox Valley since 2001. It is our goal to provide an open and honest environment where we can maintain good communication with our clients and encourage their participation in the decision-making process. We strive to achieve the trust and understanding of our clients and their companions and believe in the value of treating every patient (big or small) as an individual.
Our hospital is located in the City of Courtenay, close to the Superstore complex, and across from the Royal Bank and Credit Union. To better serve our clients and fellow pet lovers of the Comox Valley, we made the decision in 2014 to open our doors 7 days a week! We also offer on-call emergency-only services for our clientele. Because we have a large team of veterinary doctors and support staff, we can share our call schedule within our own facility and your pet’s medical records, blood work, x-rays and past history is accessible to all our veterinarians while on-call to better assist you and your pet with any after-hours emergency needs.
Van Isle Veterinary Hospital is honoured to have been awarded the Reader’s Choice Best Veterinary Hospital 2019 Award for the fifth year in a row. This award is presented to a business that has a positive impact on the community as a whole and whose vision encompasses both the priorities of the community along with a high degree of business excellence.
To learn more about our hospital, please watch our video!
Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day then we were pre-COVID.
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
We are very excited to welcome you back into our lobby! We have put some important safety measures in place to help keep our clients and our team safe.
We will continue to offer curbside service for any client who requests it.
Masks or face coverings are required to enter our hospital. If you do not have a mask, we can supply one for you. If you are unable to wear a face mask or face covering, we can still offer your pet the same great care and attention through our curbside service.
To comply with social distancing, we ask that only one "pet parent" enter the hospital during their appointment. You will be asked to sanitize your hands as well as a few screening questions prior to entry.
We are able to accommodate one client at a time in our retail/prescription pick up area. We kindly ask that you wait outside in our designated, covered waiting area until it is safe to enter. Thank you for your patience while you wait at a safe distance. Don't worry; we will be there to assist you and get you what you need!
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store”.
3. ONLINE ORDERS
The use of our online store for easy ordering, payment and delivery of our pet's food, flea and tick medications. Orders over $100 can be delivered to your home for free! CLICK HERE
4. OPERATING HOURS
During the first 8 weeks of COVID, we were operating as a 24-hour facility to better serve our community and to maintain social distancing within our team. However, as the COVID-19 situation changes, so do we!
Our team of doctors felt it was important to get back to performing your pet's much needed regular services. In order to do so safely, we had to once again change the way we do business.
As such, effective October 6, 2020, we will no longer be available for after-hours, on call services between midnight and 7:00 am. After-hours emergency care will be referred to Central Island Veterinary Emergency Hospital between the hours of midnight - 7:00 am. They can be reached at 250-933-0913.
We will continue to be available until midnight for your call-in, after hours needs.
Our regular hours of operation remain the same:
Monday - Friday: 8:00 am - 8:00 pm
Saturday & Sunday: 8:00 am - 5:00 pm
Thank you for your patience and understanding, and we look forward to seeing you and your furry family members again!
- Your dedicated team at Van Isle Veterinary Hospital
