Welcome to Van Isle Veterinary Hospital in Courtenay, British Columbia

Last updated: December 2, 2021

Dear Clients,

Welcome back! We are happy to be able to invite our pet parents back into the hospital with their pets!! However, we are still following many of our previous health and safety protocols which have know been implemented as part of our communicable disease prevention protocol. We appreciate your patience, understanding and cooperation as we navigate through these times together. By helping to keep each other safe, we can continue to keep your pets safe.

1. WE ARE STILL OFFERING ALL OUR REGULAR, NON-URGENT AND URGENT CARE SERVICES

This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

We continue to see a significant demand for these types of services. We want to thank everyone in advance for your patience while we work through this. Sometimes this means wait times of several weeks to be seen for non-urgent appointments. This allows our team to properly assess and triage those more critical patients that require our immediate attention. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and put our team’s safety and that of the public first.

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

Our DVM team is excited to invite you back into our exam rooms with your pets as long as we have the capacity to do so. To maintain a safe distance, we ask that only one pet parent accompany their pet into the exam room with the doctor. You will be asked to sanitize your hands upon entry and please do not enter our hospital if you are feeling unwell, have been in close contact with a confirmed case of COVID-19 or have been told to isolate by Island health.

• To maintain a safe distance, we ask that only one pet parent accompany their pet into the exam room with the doctor. You will be asked to sanitize your hands as well as a few screening questions prior to entry.
• As a business, we will continue to make face coverings/masks a requirement while working at or visiting our hospital. This is due to our inability to physically distance as a team and when interacting with our clients. If you do not have a mask, we can supply one for you. If you are unable to wear a face mask or face covering, we can still offer your pet the same great care and attention through our curbside service.
• We will continue to offer curbside service for appointments when we reach full capacity, for our technician appointments and for our surgery admits. Our hospital is open to the public, however, we are limiting the number of clients inside to ensure everyone's safety.

• We are able to accommodate fewer clients at a time in our retail/prescription pick up area. We kindly ask that you wait outside in our designated, covered waiting area when instructed to do so. Thank you for your patience while you wait at a safe distance. Don't worry; we will be there to assist you and get you what you need!

• Continue the use of credit cards as the preferred payment method.

• Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store”.

3. ONLINE ORDERS

The use of our online store for easy ordering, payment and delivery of our pet's food, flea and tick medications. Orders over $100 can be delivered to your home for free! CLICK HERE

4. OPERATING HOURS

We continue to offer our clients emergency on call services 7 days a week between the hours of 8:00 am and midnight, including stat holidays.

After-hours emergency care will be referred to Central Island Veterinary Emergency Hospital between the hours of midnight - 8:00 am. They can be reached at 250-933-0913. 

Our regular hours of operation remain the same:

Monday: 8:00 am - 5:30 pm
Tuesday - Friday: 8:00 am - 8:00 pm
Saturday & Sunday: 8:00 am - 4:30 pm

Thank you for helping us make this transition in our health and safety protocols as safe as possible, so our team can be at its best and continue to look after you and your pet!

- Your dedicated team at Van Isle Veterinary Hospital