We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.
Welcome to Van Isle Veterinary Hospital in Courtenay, British Columbia
Note: We are currently operating as a 24-hour hospital to meet the increased demand for veterinary services in our community.
Van Isle Veterinary Hospital has been providing veterinary care for small animals in the Comox Valley since 2001. It is our goal to provide an open and honest environment where we can maintain good communication with our clients and encourage their participation in the decision-making process. We strive to achieve the trust and understanding of our clients and their companions and believe in the value of treating every patient (big or small) as an individual.
Our hospital is located in the City of Courtenay, close to the Superstore complex, and across from the Royal Bank and Credit Union. To better serve our clients and fellow pet lovers of the Comox Valley, we made the decision in 2014 to open our doors 7 days a week! On Sundays, we only book appointments the day of, with emergencies and the critically sick being seen first. We also offer a 24-hour on-call after-hours service and we do not refer or rotate our after-hours emergency calls with other veterinary hospitals. Because we have a large team of veterinary doctors and support staff, we can share our call schedule within our own facility and your pet’s medical records, blood work, x-rays and past history is accessible to all our veterinarians while on-call to better assist you and your pet with any after-hours emergency needs.
Van Isle Veterinary Hospital is honoured to have been awarded the Reader’s Choice Best Veterinary Hospital 2019 Award for the fifth year in a row. This award is presented to a business that has a positive impact on the community as a whole and whose vision encompasses both the priorities of the community along with a high degree of business excellence.
To learn more about our hospital, please watch our video!
Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day then we were pre-COVID.
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
During the first 8 weeks of COVID, we were operating as a 24-hour facility to better serve our community and to maintain social distancing within our team. However, as the COVID-19 situation changes, so do we!
Our team of doctors felt it was important to get back to performing your pet’s much needed regular services. In order to do so safely, we had to once again change the way we do business.
We are OPEN with the following hours:
Monday - Friday: 8:00 am - 8:00 pm Saturday & Sunday: 8:00 am - 5:00 pm
We are continuing to expand our hours to better serve our clients and social distance our team with 1 vet and 1 tech here until 11:00 pm, 7 days a week.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Van Isle Veterinary Hospital