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Last updated: July 5, 2021

Dear Clients,

At this time, we will be maintaining our current health and safety policies as the province entered the next stage of on July 1, 2021.

Note: We will not be making changes to our health and safety policy until our staff have had the opportunity to receive their second vaccine.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day than we were pre-COVID.

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

As of July 7, 2021, we are excited to invite our clients back into the exam rooms! We have put some important safety measures in place to help keep our clients and our team safe.

• To maintain a safe distance, we ask that only one pet parent accompany their pet into the exam room with the doctor. You will be asked to sanitize your hands as well as a few screening questions prior to entry.
• As a business, we will continue to make face coverings/masks a requirement while working at or visiting our hospital. This is due to our inability to physically distance as a team and when interacting with our clients. If you do not have a mask, we can supply one for you. If you are unable to wear a face mask or face covering, we can still offer your pet the same great care and attention through our curbside service.
• We will continue to offer curbside service for appointments when we reach full capacity. Our hospital is open to the public, however, we are limiting the number of clients inside to ensure everyone's safety.

• We are able to accommodate one client at a time in our retail/prescription pick up area. We kindly ask that you wait outside in our designated, covered waiting area until it is safe to enter. Thank you for your patience while you wait at a safe distance. Don't worry; we will be there to assist you and get you what you need!

• Continue the use of credit cards as the preferred payment method.

• Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store”.

3. ONLINE ORDERS

The use of our online store for easy ordering, payment and delivery of our pet's food, flea and tick medications. Orders over $100 can be delivered to your home for free! CLICK HERE

4. OPERATING HOURS

During the first 8 weeks of COVID, we were operating as a 24-hour facility to better serve our community and to maintain social distancing within our team. However, as the COVID-19 situation changes, so do we!

Our team of doctors felt it was important to get back to performing your pet's much needed regular services. In order to do so safely, we had to once again change the way we do business. 

As such, effective October 6, 2020, we will no longer be available for after-hours, on call services between midnight and 7:00 am. After-hours emergency care will be referred to Central Island Veterinary Emergency Hospital between the hours of midnight - 7:00 am. They can be reached at 250-933-0913.

We will continue to be available until midnight for your call-in, after hours needs.

Our regular hours of operation remain the same:

Monday - Friday: 8:00 am - 8:00 pm

Saturday & Sunday: 8:00 am - 4:30 pm

We are all looking forward to this next stage in our Province’s reopening and the future is looking bright! Thank you for helping us make this transition as safe as possible, so our team can be at its best and continue to look after your pet!

- Your dedicated team at Van Isle Veterinary Hospital