We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

Open 24 Hours a Day

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250.334.8400

Dog Behavior Counseling

Here at Van Isle Veterinary Hospital we often see dogs due to behavioural issues. There are many reasons why dogs exhibit unwanted behaviours which can sometimes be quite dramatic and acute or slowly develop over time. While some behavioural issues can be corrected through the proper diagnosing and treatment of specific medical conditions (such as urinary tract infections or pain associated with arthritis), many unwanted behaviours are not due to a medical condition and require the expertise of a professional dog counsellor or trainer. Your veterinarian will work with you and your dog to rule out any underlying medical conditions that can cause unwanted behaviours and will guide you in finding the right type of dog counselling.

How can dog counsellors help?

Animal behaviour counsellors can help by advising owners whose pets have developed inappropriate behaviours. Behaviour counsellors have an in-depth knowledge of normal animal behaviours, as well as techniques for modifying problem behaviours.

What happens at a behaviour consultation?

Behavior consultations consist of an in-depth discussion about the problem behaviour (s), an assessment of the dog’s behaviour in general, as well as in regards to the specific problem behaviour (s). Your counsellor will provide you with a detailed treatment plan for behaviour modification techniques, including different training strategies tailored to your pets’ specific needs, as well as follow up appointments to help guide the process if needed.

Will my pet insurance policy cover the cost of a behaviour consultation?

There are several different pet insurance policies available to dog owners, each with their own individual packages. It is always best to contact your insurance company of choice to determine if behaviour counselling is covered.

What are the benefits of a behaviour consultation?

Owners will have a better understanding of why their pet is exhibiting certain behaviours and will have the knowledge and tools to manage and treat those behaviours. One of the greatest benefits of all is creating a happier, healthier bond between you and your pet!

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Get a Cupcake and Support BC Animals in Need During Treat Week (Feb 24 - Mar 1, 2020)

Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Friday, March 19, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250.334.8400. We will take a history of your pet from outside your car, and bring your pet into the clinic for an examination with the veterinarian. Once the examination is finished, the Doctor will either call you or come out to talk to you to discuss the treatment etc for your pet. For those who do not have a mobile phone, an easy knock at the door will work the same way!

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are OPEN and temporarily operating as a 24-hour hospital.

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Van Isle Veterinary Hospital