Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here. Open 7 days a week
Here at Van Isle Veterinary Hospital we often see dogs due to behavioural issues. There are many reasons why dogs exhibit unwanted behaviours which can sometimes be quite dramatic and acute or slowly develop over time. While some behavioural issues can be corrected through the proper diagnosing and treatment of specific medical conditions (such as urinary tract infections or pain associated with arthritis), many unwanted behaviours are not due to a medical condition and require the expertise of a professional dog counsellor or trainer. Your veterinarian will work with you and your dog to rule out any underlying medical conditions that can cause unwanted behaviours and will guide you in finding the right type of dog counselling.
Animal behaviour counsellors can help by advising owners whose pets have developed inappropriate behaviours. Behaviour counsellors have an in-depth knowledge of normal animal behaviours, as well as techniques for modifying problem behaviours.
What happens at a behaviour consultation?
Behavior consultations consist of an in-depth discussion about the problem behaviour (s), an assessment of the dog’s behaviour in general, as well as in regards to the specific problem behaviour (s). Your counsellor will provide you with a detailed treatment plan for behaviour modification techniques, including different training strategies tailored to your pets’ specific needs, as well as follow up appointments to help guide the process if needed.
Will my pet insurance policy cover the cost of a behaviour consultation?
There are several different pet insurance policies available to dog owners, each with their own individual packages. It is always best to contact your insurance company of choice to determine if behaviour counselling is covered.
What are the benefits of a behaviour consultation?
Owners will have a better understanding of why their pet is exhibiting certain behaviours and will have the knowledge and tools to manage and treat those behaviours. One of the greatest benefits of all is creating a happier, healthier bond between you and your pet!
Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day then we were pre-COVID.
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
During the first 8 weeks of COVID, we were operating as a 24-hour facility to better serve our community and to maintain social distancing within our team. However, as the COVID-19 situation changes, so do we!
Our team of doctors felt it was important to get back to performing your pet’s much needed regular services. In order to do so safely, we had to once again change the way we do business.
We are OPEN with the following hours:
Monday - Friday: 8:00 am - 8:00 pm Saturday & Sunday: 8:00 am - 5:00 pm
We are continuing to expand our hours to better serve our clients and social distance our team with 1 vet and 1 tech here until 11:00 pm, 7 days a week.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Van Isle Veterinary Hospital