Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here. Open 7 days a week
Emergency preparedness is a hot topic this time of year. Winter on Vancouver Island means windy, winter storms, floods, power outages and reminders that we live on an active earthquake belt. Every household should be prepared and what better time to do this then the start of 2019! It’s easy to think about our family’s needs first…food rations, water, emergency kits, flashlights and batteries etc. but is your pet prepared?
Our pets are a part of our families too and during a true emergency, not knowing what to do with your furry companion can add extra stress to an already stressful situation. Do you have a pet on regular medications that are critical to maintaining good health such as insulin for diabetes, thyroid or anti-seizure medications? What about specialty diets for skin allergies or kidney disease? Where would your pet go if you had to evacuate your home on short notice?
Key items to have on hand to be “pet emergency ready” include:
A kennel or portable pet carrier – Kennels are not only useful at time of transport but can be a safe, calming place for your pet to rest in times of upheaval. Kennels are especially useful when staying at a hotel or at a friend’s house for a short period of time.
Extra bag of specialty foods/diet – If your pet requires a special diet, keeping a small, sealed bag on hand is always a good idea. You should always have at least a week’s supply of your pet’s food at home.
Portable fresh water and dish
One week’s supply of your pet’s medications – If your pet requires daily medication, it is never a good idea to let it run out or down to the last day prior to getting a refill. We recommend calling your veterinarian’s office 7 days prior to running out.
A special toy/treats – revealing a new toy can be a great distraction for your pet while having to kennel or transport during an emergency.
First Aid Kit – pet first aid kits can be purchased at most vet hospitals and are extremely helpful to have on hand while camping or hiking.
Extra collar/leash – Keep an extra leash or collar in your car or backpack for use during emergency situations.
Emergency contact numbers – This list can include your favourite pet boarding facilities, your family veterinarian and friends or neighbours who can check in on your pet or feed them if you are not able to make it home for a period of time.
ID collar, contact information on your pet! – During times of emergency, pets can become separated from their owners. This can be very traumatic for your family. While microchips and tattoos are a great means of identification, during an emergency situation having an ID tag on your pet’s collar is invaluable. Make sure the ID tag has your UPDATED phone number and address so you can reconnect with your lost pet quickly. At Van Isle Veterinary Hospital, we have lost dogs turned in to us almost weekly. Some with multiple ID tags; many of which have old, inactive numbers and addresses on them which can be frustrating.
Remember, being prepared is the best way to tackle any emergency situation! Give us a call at 250-334-8400 for more information on what you should have in your pet’s emergency preparedness pack, to purchase a first aid kit or to stock up on your pets’ special food/medication.
Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day then we were pre-COVID.
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
We are very excited to welcome you back into our lobby! We have put some important safety measures in place to help keep our clients and our team safe.
We will continue to offer curbside service for any client who requests it.
Masks or face coverings are required to enter our hospital. If you do not have a mask, we can supply one for you. If you are unable to wear a face mask or face covering, we can still offer your pet the same great care and attention through our curbside service.
To comply with social distancing, we ask that only one "pet parent" enter the hospital during their appointment. You will be asked to sanitize your hands as well as a few screening questions prior to entry.
We are able to accommodate one client at a time in our retail/prescription pick up area. We kindly ask that you wait outside in our designated, covered waiting area until it is safe to enter. Thank you for your patience while you wait at a safe distance. Don't worry; we will be there to assist you and get you what you need!
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store”.
3. ONLINE ORDERS
The use of our online store for easy ordering, payment and delivery of our pet's food, flea and tick medications. Orders over $100 can be delivered to your home for free! CLICK HERE
4. OPERATING HOURS
During the first 8 weeks of COVID, we were operating as a 24-hour facility to better serve our community and to maintain social distancing within our team. However, as the COVID-19 situation changes, so do we!
Our team of doctors felt it was important to get back to performing your pet's much needed regular services. In order to do so safely, we had to once again change the way we do business.
We are OPEN with the following hours:
Monday - Friday: 8:00 am - 8:00 pm
Saturday & Sunday: 8:00 am - 5:00 pm
Thank you for your patience and understanding, and we look forward to seeing you and your furry family members again!
- Your dedicated team at Van Isle Veterinary Hospital