We remain open to provide care for your pets. We are following the direction of government and regulatory authorities and have implemented hospital and visit protocols to keep both you and our team safe. For regular updates on our hours and visit protocols, please follow our social media platforms.

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Is Your Pet Emergency Ready?

Emergency preparedness is a hot topic this time of year. Winter on Vancouver Island means windy, winter storms, floods, power outages and reminders that we live on an active earthquake belt. Every household should be prepared and what better time to do this then the start of 2019! It’s easy to think about our family’s needs first…food rations, water, emergency kits, flashlights and batteries etc. but is your pet prepared?

Our pets are a part of our families too and during a true emergency, not knowing what to do with your furry companion can add extra stress to an already stressful situation. Do you have a pet on regular medications that are critical to maintaining good health such as insulin for diabetes, thyroid or anti-seizure medications? What about specialty diets for skin allergies or kidney disease? Where would your pet go if you had to evacuate your home on short notice?

Key items to have on hand to be “pet emergency ready” include:

  1. A kennel or portable pet carrier – Kennels are not only useful at time of transport but can be a safe, calming place for your pet to rest in times of upheaval. Kennels are especially useful when staying at a hotel or at a friend’s house for a short period of time.
  2. Extra bag of specialty foods/diet – If your pet requires a special diet, keeping a small, sealed bag on hand is always a good idea. You should always have at least a week’s supply of your pet’s food at home.
  3. Portable fresh water and dish
  4. One week’s supply of your pet’s medications – If your pet requires daily medication, it is never a good idea to let it run out or down to the last day prior to getting a refill. We recommend calling your veterinarian’s office 7 days prior to running out.
  5. A special toy/treats – revealing a new toy can be a great distraction for your pet while having to kennel or transport during an emergency.
  6. First Aid Kitpet first aid kits can be purchased at most vet hospitals and are extremely helpful to have on hand while camping or hiking.
  7. Extra collar/leash – Keep an extra leash or collar in your car or backpack for use during emergency situations.
  8. Emergency contact numbers – This list can include your favourite pet boarding facilities, your family veterinarian and friends or neighbours who can check in on your pet or feed them if you are not able to make it home for a period of time.
  9. ID collar, contact information on your pet! – During times of emergency, pets can become separated from their owners. This can be very traumatic for your family. While microchips and tattoos are a great means of identification, during an emergency situation having an ID tag on your pet’s collar is invaluable. Make sure the ID tag has your UPDATED phone number and address so you can reconnect with your lost pet quickly. At Van Isle Veterinary Hospital, we have lost dogs turned in to us almost weekly. Some with multiple ID tags; many of which have old, inactive numbers and addresses on them which can be frustrating.

Remember, being prepared is the best way to tackle any emergency situation! Give us a call at 250-334-8400 for more information on what you should have in your pet’s emergency preparedness pack, to purchase a first aid kit or to stock up on your pets’ special food/medication.

Written by: Van Isle Veterinary Hospital

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Get a Cupcake and Support BC Animals in Need During Treat Week (Feb 24 - Mar 1, 2020)

Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.

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COVID-19: Additional measures we are taking

Dear Clients,

Due to the close contact that our work requires, we have taken additional measures to protect you and our team while providing care for your furry family members.

The following changes are effective as of Friday, March 19, 2020:

1. We are currently operating a “closed waiting room” policy to protect our clients and staff. When you arrive, please remain in your vehicle and use your cell phone to call us at 250.334.8400. We will take a history of your pet from outside your car, and bring your pet into the clinic for an examination with the veterinarian. Once the examination is finished, the Doctor will either call you or come out to talk to you to discuss the treatment etc for your pet. For those who do not have a mobile phone, an easy knock at the door will work the same way!

2. We are continuing to accept appointments for urgent or sick pets, as well as time-sensitive puppy/kitten vaccinations. All other services will be scheduled for a later time.

3. We are OPEN and temporarily operating as a 24-hour hospital.

4. If you are ordering food or medications, please allow 2-4 business days as our suppliers are dealing with increased demand and are trying to fill orders as quickly as possible. We will advise you as soon as your order arrives. Please call us when you arrive to pick up your order, but do not enter the hospital. Our staff will bring your order to your car and take payment over the phone. You can also use our online store and have your food delivered directly to your home. To sign up for the Online Store, visit our website.

5. For the time being, we are not accepting cash as payment. Credit cards and debit card payments are still available.

6. Online consultations are now available! If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

Following the recommendations of our government and medical experts, we are doing our best to practice social distancing within the constraints of our roles. As such, we have taken measures to avoid both contracting and facilitating the spread of this virus.

Thank you for helping us be diligent for everyone's safety. As we have heard from all levels of government, the situation is fluid and any updates will be provided as changes occur.

- Your dedicated team at Van Isle Veterinary Hospital