Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here.
Open 7 days a week

250.334.8400

Tips for A Happy Vet Visit!

Whether it be an annual health exam, routine vaccinations or an unwell pet, bringing your beloved companion to the vet can be a worrisome experience for everyone.

While a lot of the stress depends on your pet’s personality and the reason for the visit, there are definitely some things that can be done to make the visit as smooth and stress-free as possible. The preparation begins before the appointment is made.  While booking your appointment, don’t be shy to let us know all of your concerns. We can do our best to allow the appropriate amount of time for your appointment and recommend the best time of day that allows us to address all of your pet’s concerns.  If your pet has been vomiting or unwell, and we may be recommending diagnostics or treatments, your veterinarian will likely need more time with your pet than for a routine exam and vaccines.  These are all helpful things to bring to our attention at the time of booking.  It is also helpful to know if this is a second opinion or if your pet has been to another veterinary clinic so we can have the complete history and medical records sent to our office prior to the appointment. We review your pet’s past medical records to determine which tests have already been run and which treatments have already been attempted.

Please do your best to be on time.  Unfortunately, when you show up late, this cascades over into the veterinarian’s subsequent appointments.  This causes stress to the clients left waiting and the veterinarian who tends to fall further and further behind. Even our pets can pick up on this stress and react poorly to it.  Everyone can be left feeling a bit on edge without really knowing why.

To decrease waiting room stress and increase safety, species-appropriate restraint is recommended. This means leashing your dog, preferably not with a flexible leash and keeping your cat in a carrier.  A cat is less afraid in a carrier than when held in your arms and is less likely to bolt or scratch anyone.  Keeping your dog leashed and close to you at all times prevent dog fights and exposure to potentially infectious illness.  Some dogs are stressed, scared or sick and don’t want to greet other dogs.  Ask permission before you let your dog approach another owner’s dog.  It also helps to let your dog relieve herself before coming in, but if an accident happens, please let our receptionists know right away so we can get it cleaned up quickly. Don’t stress about this. It happens. We see it every day and know dogs will react differently in a strange environment or when feeling unwell or in pain. We are here to help, we don’t mind cleaning up a little mess along the way!

Be prepared for your exam.  Write down any questions you may have and please don’t be afraid to ask.  We are here to help and to listen, so ask away! Your questions may be related to your animal’s health or treatments but they may also be regarding the cost of the treatments or recommendations. Even minor details can have major meaning to your vet while taking a thorough history.  Slight changes in behaviour or routine can be the red flags your vet is looking for. Don’t be shy to discuss financials with your vet. These are all important questions. To minimize financial, mental and emotional pain, it helps to set a budget for each pet before something goes wrong.  Ask for a written estimate and tell your veterinarian your budget ahead of time. You won’t be judged and it helps us work out the best treatment plan that works for you and your family.

Submitted by Dr. Yvette Maclean

Category:

Blog

Get a Cupcake and Support BC Animals in Need During Treat Week (Feb 24 - Mar 1, 2020)

Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.

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Last updated: May 29, 2020

Dear Clients,

With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.

1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY

This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!

As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day then we were pre-COVID.

2. SAFETY MEASURES TO KEEP EVERYONE SAFE

3. ONLINE CONSULTATIONS ARE AVAILABLE

If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.

4. OPERATING HOURS

During the first 8 weeks of COVID, we were operating as a 24-hour facility to better serve our community and to maintain social distancing within our team. However, as the COVID-19 situation changes, so do we!

Our team of doctors felt it was important to get back to performing your pet’s much needed regular services. In order to do so safely, we had to once again change the way we do business.

We are OPEN with the following hours:

Monday - Friday: 8:00 am - 8:00 pm
Saturday & Sunday: 8:00 am - 5:00 pm

We are continuing to expand our hours to better serve our clients and social distance our team with 1 vet and 1 tech here until 11:00 pm, 7 days a week.


Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!

- Your dedicated team at Van Isle Veterinary Hospital