Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here. Open 7 days a week
It was with great sadness that we said goodbye to our Tracker on Tuesday, Jan 23rd. After recently being treated for an on-going condition and 11 years of a happy-go-lucky life, he is now at rest.
Tracker was no ordinary fish! The staff at Van Isle Veterinary Hospital always knew he was special. But we didn’t realize just how special he was until we received an overwhelming amount of support, condolences and shared experiences with our clients and the pet lovers of the Comox Valley on our Facebook page.
Since his passing, our days have been filled with clients asking upon check-in, “Where is Tracker?!”, followed up with their fond memories of him. This little fish was a charmer, and he knew it. He loved children! As soon as Tracker would see the kids come through the door, he would perk up, swim over, and do his little fishy dance to grab their attention; begging for a game of following the leader. Tracker also had a way of calming and caring for our clients while they sometimes anxiously awaited their appointments and even played with the dogs who were curious enough to interact with him.
A favourite time for our staff was always first thing in the morning when we would be greeted by Tracker eagerly awaiting a quick “follow-me” game, some kisses and of course his breakfast! No matter how your day started out… Tracker had a way of making it better! Who knew such a little fish would touch our hearts and bring joy to so many. He will be a pretty big blank to fill. Thank you for the memories Tracker, swim on little guy.
Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day then we were pre-COVID.
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
During the first 8 weeks of COVID, we were operating as a 24-hour facility to better serve our community and to maintain social distancing within our team. However, as the COVID-19 situation changes, so do we!
Our team of doctors felt it was important to get back to performing your pet’s much needed regular services. In order to do so safely, we had to once again change the way we do business.
We are OPEN with the following hours:
Monday - Friday: 8:00 am - 8:00 pm Saturday & Sunday: 8:00 am - 5:00 pm
We are continuing to expand our hours to better serve our clients and social distance our team with 1 vet and 1 tech here until 11:00 pm, 7 days a week.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Van Isle Veterinary Hospital