Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here. Open 7 days a week
With our early start to summer and record-breaking temperatures so far in the Comox Valley this May, it’s time to keep our pets at home and not in our cars! Temperatures have already reached well above the low to mid 20’s, and that is too hot for any pet to be left in a car, even in the shade.
Just a minute, is a minute too long! It can take less than 10 minutes for a parked car to reach temperatures that can cause heat stroke; dogs die every year from being left in hot cars. At Van Isle Veterinary Hospital, we see dogs every year for heatstroke, due to being left for just a few too many minutes in a parked car. Leaving the windows down is not enough.
If you see a dog in a parked car this summer or signs that a dog may be in distress while locked in a parked car, you can do the following to help:
Take down the car’s make, model and license plate number and ask a nearby store or security guard to make an announcement.
Call your local animal control or shelter; it’s a great idea to have this number programmed in your phone.
If you don’t know your local animal control officer’s phone number, call the police.
Dogs show signs of distress in hot cars by being quite agitated, panting hard, barking excessively or they could be listless, shaking or unresponsive in the vehicle.
Signs of heatstroke include:
Hard panting/red tongue or lips
Lack of coordination, weakness, tremors
Convulsions and vomiting or diarrhea
Collapse, coma and death
Remember, if its warm outside, be kind and leave your pets at home!
Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day then we were pre-COVID.
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
We are very excited to welcome you back into our lobby! We have put some important safety measures in place to help keep our clients and our team safe.
We will continue to offer curbside service for any client who requests it.
Masks or face coverings are required to enter our hospital. If you do not have a mask, we can supply one for you. If you are unable to wear a face mask or face covering, we can still offer your pet the same great care and attention through our curbside service.
To comply with social distancing, we ask that only one "pet parent" enter the hospital during their appointment. You will be asked to sanitize your hands as well as a few screening questions prior to entry.
We are able to accommodate one client at a time in our retail/prescription pick up area. We kindly ask that you wait outside in our designated, covered waiting area until it is safe to enter. Thank you for your patience while you wait at a safe distance. Don't worry; we will be there to assist you and get you what you need!
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store”.
3. ONLINE ORDERS
The use of our online store for easy ordering, payment and delivery of our pet's food, flea and tick medications. Orders over $100 can be delivered to your home for free! CLICK HERE
4. OPERATING HOURS
During the first 8 weeks of COVID, we were operating as a 24-hour facility to better serve our community and to maintain social distancing within our team. However, as the COVID-19 situation changes, so do we!
Our team of doctors felt it was important to get back to performing your pet's much needed regular services. In order to do so safely, we had to once again change the way we do business.
We are OPEN with the following hours:
Monday - Friday: 8:00 am - 8:00 pm
Saturday & Sunday: 8:00 am - 5:00 pm
Thank you for your patience and understanding, and we look forward to seeing you and your furry family members again!
- Your dedicated team at Van Isle Veterinary Hospital