Our team continues to be here for you and your cherished pets. We are OPEN and are now able to provide a wide range of services. To learn more about the changes we have implemented in response to COVID-19 and what to expect during your next visit, click here. Open 7 days a week
Have you ever had that feeling you’re being watched? If you’ve been into the reception area here at Van Isle Veterinary Hospital, then you’ve probably experienced just that! If you haven’t already, next time you are in, stop and say hello to Tracker, our big orange fish, who will be watching you intently from his beautiful tank. Don’t be shy – he loves the attention and will even follow you as you move about the lobby to try and get it! Tracker loves to meet and interact with everyone who comes in, but particularly loves children. He’s definitely a ham of a fish.
Tracker will do his best to follow your finger, race you to the other side of the tank or generally just show off to get your attention. He is notoriously curious and loves to see everything that’s going on.
Tracker has quite the cheeky personality as well as far as fish go. He doesn’t like the other fish to get into his space when he’s performing and he finds the two big silver dollar fish quite annoying when he is mid-routine. He’ll chase them off and start all over again. His all-time favourite is to come up to the glass and give kisses.
We always know if this big guy’s breakfast is late! As soon as we open the doors and turn on the lights, he will make eye contact and hold his position until you get the hint.
Tracker is a Blood Parrot Cichlid, which is an oddball type of man-made hybrid. This species was first created in Taiwan around 1986 from the Midas and the Redhead Cichlid. Adult fish like Tracker can grow to a length of 8 inches (20cm) and can reach ages of between 10 and 15 years. Tracker was born in 2008 and was donated to the hospital when he outgrew his owner’s tank and has become a pretty special, loved member of our Van Isle Family.
Van Isle Veterinary Hospital is super excited to be hosting our 4th annual cupcake day fundraiser! BCSPCA celebrates “Treat Week” across the Province from Feb 24th – March 1st 2020 where business, pet owners and animal lovers can bake up a storm and sell treats with the proceeds going to BC animals in need.
With recent changes to restrictions on businesses, we are pleased to advise that effective May 25, 2020 the restrictions on veterinary practices have been lifted. Based on these changes, below are some important updates to our operating policies.
1. WE CAN NOW SEE ALL CASES BY APPOINTMENT ONLY
This includes vaccines, wellness exams, blood work, spays and neuters, dental services, and more!
As you can imagine, we have a significant backlog of surgeries and wellness/vaccine exams to catch up on and we will be working hard over the next several weeks to do just that. We want to thank everyone in advance for your patience while we work through this. Although restrictions have been lifted, our health and safety protocols have not. It is important we continue to follow the guidelines set out by Worksafe BC and social distance our large team as much as possible. This means although we can offer these elective services, we are doing much fewer during the day then we were pre-COVID.
2. SAFETY MEASURES TO KEEP EVERYONE SAFE
Continue our "closed waiting room" policy to protect our clients and staff. When you arrive, please remain outside the hospital and use your cell phone to call us. We will take a history of your pet's health and discuss any concerns. A staff member will then meet you outside to bring your pet into the hospital for an examination. The Veterinarian will call you to discuss the recommended treatment plan. After your appointment, a staff member will return your pet to you outside, and take care of any needed medications and payment.
Continue the use of credit cards as the preferred payment method.
Continue with curbside pickup of food and medication (unless you have used our online store and are having your order delivered directly to your home). To place an order through our online store, visit our website and click on "Online Store".
3. ONLINE CONSULTATIONS ARE AVAILABLE
If you wish to connect with a veterinarian via message, phone or video, visit our website and follow the "Online Consultation" link.
4. OPERATING HOURS
During the first 8 weeks of COVID, we were operating as a 24-hour facility to better serve our community and to maintain social distancing within our team. However, as the COVID-19 situation changes, so do we!
Our team of doctors felt it was important to get back to performing your pet’s much needed regular services. In order to do so safely, we had to once again change the way we do business.
We are OPEN with the following hours:
Monday - Friday: 8:00 am - 8:00 pm Saturday & Sunday: 8:00 am - 5:00 pm
We are continuing to expand our hours to better serve our clients and social distance our team with 1 vet and 1 tech here until 11:00 pm, 7 days a week.
Thank you for your patience and understanding and we look forward to seeing you and your furry family members again!
- Your dedicated team at Van Isle Veterinary Hospital